The associates, physicians and volunteers of Fort Hamilton Hospital want to make sure that every patient and visitor has an exceptional customer service experience while they are guests at our facility.
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 Visiting Hours
Medical/Surgical Units
11 a.m. – 8 p.m.
Family Birthplace
10 a.m. – 8 p.m.
Behavioral Health Unit
6 p.m. – 8 p.m., Monday – Friday
2 p.m. – 4 p.m. and 6 p.m. – 8 p.m., weekends and holidays
Intensive Care Unit (ICU)
11 a.m. – 8 p.m., as patient's condition and/or unit activity allows
The hospital entrance doors are locked between 8 p.m. – 6 a.m. If you need to visit someone during those hours, please use the telephone at the main entrance to contact our telecommunications department. Upon authorization from the patient's nurse, a security officer will provide you access to the hospital.
Advanced Directives
Living Will/Durable Power of Attorney
When you were admitted, you were asked if you had completed these documents. Every patient in Ohio has the right to make these decisions.
The living will allows you to decide the medical care you receive if you become terminally ill or permanently unconscious and are unable to make your wishes known.
The durable power of attorney for health care allows you to name a person to act as your representative in making health care decisions for you if you become unable to make them for yourself. It is very important that we have a copy of this document to fully honor your advanced directives wishes. Please provide these documents as soon as you are reasonably able to make arrangements to have them available.
A living will or durable power of attorney form can be completed at any time during your stay. Contact the pastoral care department at 7-2584 if you wish to complete these forms.
Do Not Resuscitate (DNR) Order
State regulations offer a Do Not Resuscitate (DNR) Comfort Care and Comfort Care Arrest Protocol as developed by the Ohio Department of Health. A DNR Order means a directive issued by a physician or under certain circumstances, a certified nurse practitioner or clinical specialist, that identifies a person and specifies that cardiopulmonary resuscitation (as defined by law for this purpose) should not be administered.
The DNR Comfort Care and Comfort Care Arrest Protocol list the specific circumstances and actions that paramedics, emergency medical technicians, physicians or nurses will take when attending to a DNR Comfort Care or Comfort Care Arrest patient. The protocol also lists what specific actions will be implemented.
You may talk to your doctor about DNR Comfort Care and Comfort Care Arrest Order and Protocol options.
So that we may better meet your wishes for care, please provide a copy of the Living Will, Durable Power of Attorney and/or Do Not Resuscitate Order if these documents have been completed by the patient prior to admission.
Amenities
ATM
An automatic bank machine is located in the main lobby of the hospital.
Cappuccino Depot
The Cappuccino Depot, located by the main hospital lobby, offers specialty coffee drinks, teas fruit smoothies and bakery items. They are open 7 a.m. – 8 p.m., Monday – Friday, and 8 a.m. – 4 p.m., Saturday and Sunday.
Courtyard Café
The Courtyard Café is located on B Level and offers a variety of hot food times, soups, sandwiches, sald bar, fruits, snacks, beverages and desserts. Carryout service is provided and weekly menus are posted in the Main Wing elevators and near the Courtyard Café entrance.
Breakfast is served Monday – Friday, 7:30 – 9:30 a.m., excluding weekends and holidays.
Lunch is served 11 a.m. – 2 p.m. (hot food is not available after 1:30 p.m.)
Dinner is served 4:30 – 6:30 p.m.
Newspapers
The Journal News, Cincinnati Enquirer, and USA Today are available for purchase in vending machines outside the main hospital entrance.
Valet Parking
Fort Hamilton Hospital and Parking Solutions offer free valet parking services for our guests. Valet parking is available at the main hospital entrance on Eaton Avenue, Monday – Friday, 8 a.m. – 4:30 p.m.
Vending Machines
Vending machines with food and beverage items are located in the Courtyard Café dining room on B Level. Vending machines with beverages are also available near the emergency department and surgery waiting areas.
Wireless Access
We provide complimentary wireless Internet service for visitors and patients. You can access our free public Internet using the ssid/network name THA-Public. Check with your nurse who will direct you to the appropriate outlet(s) for plugging in your laptop or PDA. We do not provide computers or PDAs. Questions on connecting can be directed to our technical support service at 585-6972.
Wishing Well Gift Shop
The Wishing Well Gift Shop, operated by the Auxiliary volunteers, offers personal items, gift items, balloons, flowers, greeting cards, snack items, reading materials and other convenience items. The shop is located in the main hospital lobby and is open Monday – Friday, 9 a.m. – 7:45 p.m., and Saturday and Sunday, 1 p.m. – 4 p.m.
Discharge
Discharge Planning
Our social workers and case manager can help you and your physician coordinate arrangements to address your health-related needs after discharge from the hospital. Some of those things could be:
- Home Care
- Supplies
- Recuperation facilities
- Long-term care
- Community resources
- Transportation
You are encouraged to ask for help as early as possible. Talk with your physician or ask your nurse to request that a social worker visit you if you think you could benefit from this assistance.
Dismissal
When your physician decides you are ready to leave the hospital, a discharge order will be written. A nurse will meet with you to review the discharge plan developed by your health care team and give you information about any new medications your physician may have prescribed as well as how to care for yourself during your recovery after discharge.
Discharge Checklist
- Do you have the following things to take home: gifts, plants, cards, valuables from our safe, items you brought with you and your special diet instructions?
- Have you made arrangements for transportation?
- Have you checked with your doctor for instructions on care after you return home?
- Have you checked with your caregiver regarding medications or prescriptions to take home?
- Have you provided all the financial information needed to assure proper payment of your bill?
Lost & Found
Lost and Found can be contacted by calling 513-867-3169.
Patient Relations
Patient satisfaction is extremely important at Fort Hamilton Hospital. Our patient representatives are available to speak with you and address any questions or concerns you may have while an inpatient at the hospital.
Patient representatives may visit your room while you are here, or you can reach them by calling 513-867-3399 to request a visit from one of our representatives. Questions and concerns can also be presented to your nurse or to the clinical nurse manager of your unit.
Pastoral Care Services
Our pastoral care department provides emotional and spiritual care to patients, their families and hospital staff in a manner that is sensitive to individual differences and needs. Chaplains are at the hospital from 8:30 a.m. – 10 p.m. daily and are on call at all other times for emergent needs. Anyone may request a visit from one of our chaplains. Visits may be requested by asking any hospital employee or by calling 513-867-2584.
Safety & Security
Fort Hamilton Hospital is fully staffed with security officers who monitor the hospital grounds and facilities to assure a safe environment for our guests. If you are leaving the hospital and would like a security escort to your car, please call the hospital operator at “0.”
All hospital employees wear photo identification badges so that they are easily identifiable to patients and visitors. Employees and physicians will be happy to introduce themselves and show identification. Call the hospital operator at “0” if you are uncertain of a visitor.
Identification
Patients at Fort Hamilton Hospital receive a wristband with their name, date of birth and medical record number. Make sure the information on your wristband is correct and wear it all times.
Valuables
Since we cannot be responsible for items that are lost or stolen, we urge you not keep cash, jewelry or other valuables in your room.
Weapons
Firearms and other weapons of any kind are strictly forbidden on the premises of Fort Hamilton Hospital. These restrictions also apply to those who have a permit to carry a concealed weapon. In certain circumstances, law enforcement officers may be permitted to carry weapons on the premises.
Smoking Policy
Fort Hamilton Hospital and its surrounding campus are tobacco-free. Smoking is not permitted in the building or anywhere on the property, including parking lots.
Television & Telephone
Insurance companies consider television and telephone services to be personal items and do not cover the charges for these services. Fort Hamilton Hospital provides these services to our patients free of charge.
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